Head Over Heels Children's Indoor Play & Parties Manchester

Booking Terms and Conditions

Head Over Heels is the Trading name for Play Latte Ltd Co. No. 05146443

General Admission

  • Tickets can be purchased online up to 2 months in advance. 

  • Tickets are non-refundable.

  • A choice of play session lengths is available. 

  • No overstays are permitted.

  • Please arrive at the time of your booked play session.

  • Please have your e-ticket and the surname you have booked under ready for speedy entry.

  • Purchasing a ticket is acceptance of our Fair Play Policy and Covid-19 Policy, copies of which can be found in the centre and on our website at https://www.headoverheelsplay.co.uk/fair-play-policyhttps://www.headoverheelsplay.co.uk/covid-19-policy Safety in our centre relies on a partnership between our team and our visitors. 

  • Head Over Heels reserves the right, to refuse admission, remove from the premises without any right to a refund, any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff. 

  • If Head Over Heels is unable to open, due to circumstances outside of its control, then a full refund of the admission price will be given.

  • Once booked, tickets are non-refundable. In some situations, it may be possible to move the booking to a different date at our discretion. There is a £5 administration fee for this service.

  • We reserve the right to close parts of the play frame, slides and remove equipment from use during our trading hours, if necessary to ensure the safety of our guests. We will endeavour to inform you of any non-availability of any equipment or facility prior to admission.

  • Only food and drinks purchased at Head Over Heels can be consumed on the premises. No balloons, candles or other decorations are allowed in the centre.

  • Head Over Heels have implemented considerable safety, hygiene, and social distancing measures and by working in partnership with our guests aim to minimise the risks presented by Covid-19 in our centres. Due to the nature of this virus, we are unable to guarantee that families do not come into contact with other families, nor do we accept liability for any illness, or symptoms of illness, which may result during or after a visit.

By booking a ticket at Head Over Heels I agree to the terms and conditions as outlined above. 

 

Wilmslow Parties

Payment & Deposits 
  • A party booking can be made and a time and date reserved for your party by paying a £100 non-refundable deposit. All party bookings will receive an automated confirmation email as soon as the deposit is paid from the Head Over Heels Book my Party online booking system. Please check your email including your spam mailbox. If you have not received an email, please contact the centre. This email contains important information.

  • The total number of guests attending the party must be confirmed and paid for at least 3 days before the day of your party.

  • If you have not paid the balance 3 days before the party, then we will attempt to ring you with a reminder. Unfortunately, any parties unpaid after this time will not go ahead and any deposit will be lost. 

  • Siblings of party guests can pay for entry on the day through our regular admissions system and can join the party children during play time but not in the party booth whilst food is being served.  Children who have not been registered on the party list or admissions system must not use the play facilities but remain with a responsible adult at all times.

  • Once final numbers have been confirmed and paid for, we are unable to offer individual refunds if party guests cancel or do not attend on the day.

Cancellation by Client 
  • If you cancel your booking up to and including the day of the party, we will refund any payments received to date in excess of the non-refundable deposit amount for the package (Party Deposit £100).

  • If you need to move your party, then this can be done for no charge up to 14 days prior to the day of the party booking.

  • If you need to move your party and it is within 14 days and no later than 72 hours before of the party start time, we charge a standard Adjustment Fee of £25 to cover costs and administration expenses, this is added to the outstanding party balance.

  • Parties cannot be moved less than 72 hours before the party start time, the party will have to be cancelled and we will refund any payments received to date in excess of the non-refundable deposit amount for the package (Party Deposit £100)

  • All parties that are moved to a new date, can only be moved to a party package that is currently available and will be charged at the advertised rate at the time of the new booking. The payments received to date will be transferred to the new booking as a credit. Standard deposit and payment terms and conditions apply.

Cancellation by Venue
  • If Head Over Heels is unable to open, due to circumstances outside of its control, then an alternative party date will be offered. The payments received to date will be transferred to the new booking as a credit. If we are unable to offer an alternative date a refund will be given. Standard deposit and payment terms and conditions apply.

The 5 Star Head Over Heels Wilmslow Party Package includes:
  • 2 hour party experience

  • High quality printed invitations available to collect at the centre and/or electronic PDF file format invitation available to download with the confirmation email

  • HOH dedicated Party Host for the duration of your party

  • Priority check-in at the Party Reception

  • Adult party zone with reserved adult seating for 12

  • Large locker to keep your valuables safe

  • Unlimited party juice for the children

  • Individually themed party booths for your party banquet with Bluetooth music system

  • Hot and cold party banquet with Standard, Vegetarian, Vegan and Halal options served on fun party paperware

  • Happy Birthday Celebration Ceremony including cakeage (Cake not included)

  • Birthday Card and complimentary return play voucher for Birthday child

  • Head Over Heels balloon for each child

  • Cafe tab option and table service for adult drinks and food

  • No adult entry charges

Maximum capacity in the party booths is 30 children.

The 5 Star Head Over Heels Party Package does not include:
  • Supervision of children.  

  • Adult Food and Beverage 

Party extras are available, and prices shown in the party information pack.
Head Over Heels Wilmslow Individual Party Packages include:
  • Bronze Party: The Bronze Party Package includes the 5 Star Head Over Heels Party Package only.

  • Disco or Sports Silver Party: In addition to the 5 Star Head Over Heels Party Package the Silver Party Package also includes an eco-friendly party bag and hosted age appropriate games and entertainment in our disco room 

  • Disco or Sports Gold Party: In addition to the 5 Star Head Over Heels Party Package the Gold Party Package also includes a personalised and customised birthday cake suitable for a maximum of 30 children, an eco-friendly party bag, hosted age appropriate games and entertainment in our disco room or sports court and 2 tokens per child allocated for use of the bungee trampolines * or electric cars*. *Restrictions apply to use the bungee trampolines and electric cars. See further information in the Play section below. 

  • Platinum Party: Is a 2.5 hour party with 30 minutes exclusive play time from 9am until 9.30 or 6.30 until 7pm. In addition to the 5 Star Head Over Heels Party Package the Platinum Party Package includes a personalised and customised birthday cake, an eco-friendly party bag, hosted age appropriate games and entertainment in our disco room or sports court and 2 tokens per child allocated for use of the bungee trampolines * or electric cars*. *Restrictions apply to use the bungee trampolines and electric cars. See further information in the Play section below. Adult buffet for 30 persons

  • Golden Time Breakfast Party: Is a 2 hour party package with exclusive play time from 9am until 9.30am. In addition to the 5 Star Head Over Heels Party Package, the Golden Time Breakfast Party Package also includes a personalised and customised birthday cake suitable for a maximum of 30 children, an eco-friendly party bag, hosted age appropriate games and entertainment in our disco room or sports court and 2 tokens per child allocated for use of the bungee trampolines * or electric cars*. *Restrictions apply to use the bungee trampolines and electric cars. See further information in the Play section below. 

  • Peak Time and School Day (Off Peak) Build a Magical Creature Party: Packages include the 5 Star Head Over Heels Party Package in the Magical Creatures Booth with 30 minutes hosted activity building a 16” plush teddy and drawstring back pack to carry it home in. Suitable for children aged 4+. Maximum children 20.

  • School Day Sports Party: (Off Peak) In addition to the 5 Star Head Over Heels Party Package the School Day Sports also includes an eco-friendly party bag and hosted age appropriate games in the sports court with your party host. 

  • School Day Disco Party (Off Peak): In addition to the 5 Star Head Over Heels Party Package the School Day Sports Party also includes an eco-friendly party bag and hosted age appropriate games in the disco room with your party host. 

  • Celebration Meal: Package includes 2 hour reserved table in the café. High Quality Invitations, Party Juice throughout the party, Choice of Children’s Meal off the party menu, HOH balloon, eco-friendly Party Bag filled with puzzle book, crayons, activities and confectionary (suitable for children aged 3+). Birthday Card and complimentary return play voucher for Birthday child. Maximum children 11.  

Play
  • Children are free to enjoy the play structure under supervision of the attending adults. There must be a minimum of 3 adults supervising the party children at all times. Head Over Heels recommends 1 adult for every 5 children.

  • Children must play in the areas designed for their age groups and adults should familiarise themselves with the Fair Play Policy and the locations of Fire Exits, First Aid Stations and toilets.

  • Please note, older children are not permitted to supervise or play with younger children in the Toddler Area. It is for children aged 3 and under only with adult supervision.

  • Children in excess of the 1.55m height restriction are not allowed on the play frame even for supervisory purposes. Adults are allowed in the play areas but for supervision purposes only if required.

Bungee trampolines

Minimum weight for use of the trampolines is 15kg and minimum age is 3. The Bungee Trampolines require 2 tokens (for 2 minutes). Children must be supervised at all times by a responsible adult.

 
Electric Cars

These rides are designed for children aged 3-12 years of age. Children must be supervised from the trackside at all times by a responsible adult. 1 token per 2 minute ride.

 

Food
  • Head Over Heels food is cooked on the premises using high quality ingredients sourced locally were possible.

  • The party banquet (classic, vegetarian, vegan or Halal) and any special dietary requirements must be confirmed in advance of the party. Children with special dietary requirements and or under the age of 4 will require individual adult supervision during the party banquet. The party banquet will be served in the Party Booths. The food and drinks are for the party children only.

  • Adult Sharing Platters are available to be pre ordered and served after the children’s food.

  • Please note: Only food and drinks purchased at Head Over Heels can be consumed on the premises.

  • If you choose to bring your own cake for the birthday celebration ceremony, it will be taken away after the celebration ceremony to be cut and wrapped in napkins and put in the party bags (if supplied) for the children to take home at the end of the party.

  • We do not allow consumption of the birthday cake on the premises unless it has been ordered and supplied by Head Over Heels. We offer a range of customised and themed birthday cakes which must be ordered up to 2 weeks in advance of the party date. Prices and options are available in the party information pack.

  • If you would like to offer your adults guests something to eat, in addition to our standard menus, we offer exclusive adult sharing platter menus which can be ordered in advance or on the day at the discretion of the manager.

Decorations

Helium balloons are not permitted in the centre as they can cause serious damage to our heating systems. We do not allow customer decorations to be put up in the party booths. Customers must notify us in advance of the party if they have a special request with regards the decoration of the party tables.

Third Party Entertainers

We do not allow third party entertainers to attend parties at Head Over Heels. Customers must notify us in advance of the party if they have a special request.

End of Party

10 minutes before the end, party children will be called to gather their belongings and collect their balloons, cake and party bags (if provided) from reception. Parents must accompany children to reception. Children must not re-enter Head Over Heels when the party is over unless they re-register as a player at reception. Terms and conditions apply.
 

For further information please contact the centre:

Head Over Heels Wilmslow

Unit D1, Commercial Avenue, Stanley Green, Cheadle SK8 6QH

Tel: 0161 485 2200

Email: hellowilmslow@headoverheelsplay.co.uk

 

By booking a party at Head Over Heels Wilmslow I agree to the above terms and conditions.

Chorlton Parties

Payment & Deposits 
  • A party booking can be made and a time and date reserved for your party by paying a £100 non-refundable deposit. All party bookings will receive an automated confirmation email as soon as the deposit is paid from the Head Over Heels Book my Party online booking system. Please check your email including your spam mailbox. If you have not received an email, please contact the centre. This email contains important information.

  • The total number of guests attending the party must be confirmed and paid for at least 3 days before the day of your party.

  • If you have not paid the balance 3 days before the party, then we will attempt to ring you with a reminder. Unfortunately, any parties unpaid after this time will not go ahead and any deposit will be lost. 

  • Siblings of party guests can pay for entry on the day through our regular admissions system and can join the party children during play time but not in the party booth whilst food is being served.  Children who have not been registered on the party list or admissions system must not use the play facilities but remain with a responsible adult at all times.

  • Once final numbers have been confirmed and paid for, we are unable to offer individual refunds if party guests cancel or do not attend on the day.

Cancellation by Client 
  • If you cancel your booking up to and including the day of the party, we will refund any payments received to date in excess of the non-refundable deposit amount for the package (Party Deposit £100).

  • If you need to move your party, then this can be done for no charge up to 14 days prior to the day of the party booking.

  • If you need to move your party and it is within 14 days and no later than 72 hours before of the party start time, we charge a standard Adjustment Fee of £25 to cover costs and administration expenses, this is added to the outstanding party balance.

  • Parties cannot be moved less than 72 hours before the party start time, the party will have to be cancelled and we will refund any payments received to date in excess of the non-refundable deposit amount for the package (Party Deposit £100)

  • All parties that are moved to a new date, can only be moved to a party package that is currently available and will be charged at the advertised rate at the time of the new booking. The payments received to date will be transferred to the new booking as a credit. Standard deposit and payment terms and conditions apply.

 

Cancellation by Venue
  • If Head Over Heels is unable to open, due to circumstances outside of its control, then an alternative party date will be offered. The payments received to date will be transferred to the new booking as a credit. If we are unable to offer an alternative date a refund will be given. Standard deposit and payment terms and conditions apply.

A 5 Star Head Over Heels Chorlton Party Package in the Super Star Party Room includes:
  • 2-hour party experience

  • A choice of high quality printed invitations available to collect at the centre and/or electronic PDF file format invitation available to download with the confirmation email

  • HOH dedicated Party Host for the duration of your party

  • Unlimited party juice for the children

  • Hot and cold party banquet with Standard, Vegetarian, Vegan and Halal options served on fun party paperware in the Super Star Studio Party Room

  • Happy Birthday Celebration Ceremony including cakeage (cake not included)

  • Birthday Card and complimentary return play voucher for Birthday child

  • Eco friendly Party Bag filled with puzzle book, crayons, activities and confectionary (suitable for children aged 3+).

  • Head Over Heels Helium balloon for each child

  • Thank you cards with ice cream voucher for use on next visit for each child

  • Cafe tab option for adult drinks and food

  • No adult entry charges

  • Reserved adult seating for 10 by the entrance to the Super Star Studio Party Room

  • Minimum party reservation is 12 children including the birthday child.  

  • Maximum capacity in the party booths is 30 children.

A 5 Star Head Over Heels Chorlton Party Package in the Cloud Suite includes:
  • 2-hour 15 minute party experience

  • Exclusive use of Cloud Suite with adult lounge area and blue tooth music system during the party

  • Private access to the main play frame from the Cloud Suite

  • A choice of high quality printed invitations available to collect at the centre and/or electronic PDF file format invitation available to download with the confirmation email

  • Dedicated Party Hosts for the duration of your party

  • Unlimited party juice for the children

  • Hot and cold party banquet with Standard, Vegetarian, Vegan and Halal options served on fun party paperware in the Sky Terrace Suite

  • Happy Birthday Celebration Ceremony including cakeage (cake not included)

  • Birthday Card and complimentary return play voucher for Birthday child

  • Head Over Heels Helium balloon for each child

  • Thank you cards with ice cream voucher for use on next visit for each child

  • Cafe tab option for adult drinks and food

  • No adult entry charges

  • Minimum party reservation is 15 children including the birthday child.  

  • Maximum capacity in the party booths is 40 children.

Super Star and Cloud Suite Packages do not include: 
  • Supervision of children.  

  • Adult Food and Beverages. 

Party extras are available including adult sharing platters. Further details and prices can be found in the party information pack.
Head Over Heels Individual Party Packages:
  • Peak Time and School Day (Off Peak) Super Star Disco, Super Star Sport and Super Singalong Party Packages: All packages include the 5 Star Head Over Heels Party Super Star Party Package only. Maximum children 30.

  • Peak Time and School Day (Off Peak) Cloud Suite Disco and Sport Party: All packages include the 5 StarHead Over Heels Cloud Suite Party Package plus 20-30 minutes hosted games in the disco room or sports court, Eco friendly Party Bag filled with puzzle book, crayons, activities and confectionary (suitable for children aged 3+). Maximum Children 40.

  • Peak Time Cloud Suite Craft Party: Package includes the 5 Star Head Over Heels Cloud Suite Party Package plus 20-30 minutes hosted craft activity in Cloud Suite (suitable for children aged 4+) which the children can take home, eco-friendly Party Bag filled with puzzle book, crayons, activities and confectionary (suitable for children aged 3+). Maximum children 30. 

  • Peak Time Cloud Suite Professor Chocolot Party: Package include the 5 Star Head Over Heels Cloud Suite Party Package plus 30 minutes hosted activity with Professor Chocolot decorating a giant chocolate cookie to take home in the Cloud Suite (suitable for children aged 4+). Maximum children 30.

  • Peak Time and School Day (Off Peak) Cloud Suite Build a Magical Creature Party: Packages include the 5Star Head Over Heels Cloud Suite Party Package plus 30 minutes hosted activity building a 16” soft toy to take home in the Cloud Suite (suitable for children aged 4+). Maximum children 20.

  • Golden Time Breakfast Party: Package includes 30 minutes exclusive play time from 9 until 9.30am as part of the 2.5 hour party reservation and the  5 Star Head Over Heels Party Super Star Party Package only. Maximum children 30

  • Celebration Meal: Package includes 2 hour reserved table in the café. High Quality Invitations, Party Juice throughout the party, Choice of Children’s Meal off the party menu, HOH balloon, eco-friendly Party Bag filled with puzzle book, crayons, activities and confectionary (suitable for children aged 3+). Thank you cards with complimentary ice cream voucher to be redeemed on a future visit, Birthday Card and complimentary return play voucher for Birthday child. Maximum children 11.  

 

Play
  • Children are free to enjoy the play structure under supervision of the attending adults. There must be a minimum of 3 adults supervising the party children at all times. Head Over Heels recommends 1 adult for every 5 children.

  • Children must play in the areas designed for their age groups and adults should familiarise themselves with the Fair Play Policy and the locations of Fire Exits, First Aid Stations and toilets.

  • Please note, older children are not permitted to supervise or play with younger children in the Toddler Area. It is for children aged 3 and under only with adult supervision.

  • Children in excess of the 1.45m height restriction are not allowed on the play frame even for supervisory purposes. Adults are allowed in the play areas but for supervision purposes only if required.

Food
  • Head Over Heels food is cooked on the premises using high quality ingredients sourced locally were possible.

  • The party banquet (standard, vegetarian, vegan, or Halal) and any special dietary requirements must be confirmed in advance of the party. Children with special dietary requirements and or under the age of 4 will require individual adult supervision during the party banquet. The party banquet will be served in the Super Star and Cloud Suite party rooms. The food and drinks are for the party children only.

  • Please note: Only food and drinks purchased at Head Over Heels can be consumed on the premises.

  • If you choose to bring your own cake for the birthday celebration ceremony, it will be taken away after the celebration ceremony to be cut up and wrapped in napkins and put in the party bags (if supplied) for the children to take home at the end of the party.

  • We do not allow consumption of the birthday cake on the premises unless it has been ordered and supplied by Head Over Heels. We offer a range of customised and themed birthday cakes which must be ordered up to 2 weeks in advance of the party date. Prices and options are available in the party information pack.

  • If you would like to offer your adults guests something to eat, in addition to our standard menus, we offer exclusive adult sharing platter menus which can be ordered in advance or on the day.

 

Decorations

We do not allow customer decorations to be put up in the party rooms. Customers must notify us in advance of the party if they have a special request with regards the decoration of the party rooms.

 

Third Party Entertainers

We do not allow third party entertainers to attend parties at Head Over Heels. Customer must notify us in advance of the party if they have a special request.

 

End of Party
 

10 minutes before the end, party children will be called to gather their belongings and collect their balloons, cake and party bags (if provided) from reception. Parents must accompany children to reception. Children must not re-enter Head Over Heels when the party is over unless they re-register as a player at reception. Terms and conditions apply.
 

For further information please contact the centre:

Head Over Heels Chorlton

Unit 1A, Albany Trading Estate, Albany Road, Chorlton, Manchester M21 0AZ 

T: 0161 881 4433

Email: hellochorlton@headoverheelsplay.co.uk

 

Additional Information
  • 1.45m height restriction is in force for your child’s safety.

  • By entering Head Over Heels you are agreeing to abide by our Fair Play Policy copies of which can be found in the centre and on our website https://www.headoverheelsplay.co.uk/fair-play-policy

  • Our Fair Play Policy is in place to allow everybody to have fun in a safe environment.

  • Please show common courtesy to fellow Guests and our Staff by not using profanity or engaging in unsafe, illegal, disruptive or offensive behaviour.

  • Please supervise your children at all times. Guests under age 10 must be accompanied by a Guest aged 18 or older to enter the Play Centre.

  • Please ensure you and your guests park responsibly and safely, respecting local by-laws and do not park without prior consent on other business’s parking facilities.

 

Company Rights. 

We reserve the right to deny admission, or to require a person already admitted to leave the Centre, without refund, liability or compensation if we consider that the circumstances so require.

By booking a party at Head Over Heels Chorlton you are agreeing to the above terms and conditions.