Privacy Notice & Cookies Policy

Last Updated: 26/02/2026

Head Over Heels is operated by Play Latte Ltd, Unit 1A, Albany Trading Estate, Albany Road, Chorlton, Manchester M21 0AZ.

Play Latte Ltd is the Data Controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact: marketing@headoverheelsplay.co.uk

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This Privacy Notice explains how we collect, use, store and protect your personal data when you make bookings, subscribe to marketing communications, use our website, or visit our venues.

 

1. ​Bookings and Purchases (Admissions and Parties)

Customers may book admission tickets and parties online or in person using our booking systems, including FuseMetrix (admissions bookings and marketing management) and BookMyParty Software (party bookings). These providers act as data processors on our behalf.

 

Information We Collect

When you make a booking, we may collect:

• Name

• Address

• Email address and/or telephone number

• Booking and payment confirmation details

 

For party bookings made using BookMyParty Software, we may also collect:

• First name of the birthday child

• Age of the birthday child

• Relevant booking information voluntarily provided (such as allergy information)

 

We do not collect or store children’s personal data as part of standard admissions bookings.

Providing this personal data is necessary for us to process and fulfil your booking.

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Purpose and Lawful Basis

We process booking data for the following purposes:

• Managing and fulfilling bookings (lawful basis: Contract)

• Maintaining financial records (lawful basis: Legal obligation)

• Customer service and booking management (lawful basis: Legitimate interests)

• Fraud prevention and business protection (lawful basis: Legitimate interests)

FuseMetrix and BookMyParty Software process personal data on our behalf in accordance with UK GDPR.

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2. Marketing and Mailing Lists

You may subscribe to marketing communications by opting in during booking or via our website.

Information We Collect

We collect:

• Name

• Email address

• Marketing consent preferences

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Marketing communications are delivered using FuseMetrix and Ascend by Wix. These providers act as data processors on our behalf.

We may monitor email engagement such as opens and link clicks.

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Lawful Basis

Marketing communications are sent only where you have provided explicit consent.

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You may withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting marketing@headoverheelsplay.co.uk

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3. Website Usage and Analytics

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Website usage data

We use Google Analytics to analyse website performance.

Analytics cookies are used only where consent has been provided.

Lawful Basis: Consent

 

4. Cookies

Our website uses cookies to:

• Enable essential functionality

• Improve website performance

• Analyse visitor behaviour

We use strictly necessary cookies and analytics cookies (with consent).

You can manage cookie preferences through our cookie banner or browser settings.

 

5. Wi-Fi Usage

We provide free Wi-Fi to customers in our venues.

When you use our Wi-Fi, we may collect limited technical information such as:

• Device identifiers

• Network usage information

• Connection times and duration

This information is used to provide and maintain the Wi-Fi service, ensure network security, and prevent misuse.

Lawful Basis: Legitimate interests

We do not use Wi-Fi data for marketing purposes.

 

6. CCTV

We operate CCTV systems within our premises for the purposes of protecting the safety of customers, staff, and visitors, preventing and detecting crime, and supporting incident investigations.

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CCTV footage may capture images of individuals entering and moving around our premises.

Lawful Basis: Legitimate interests

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CCTV footage may be shared with law enforcement where required by law.

 

7. Data Sharing and Processors

We use trusted third-party data processors to support our services, including:

• FuseMetrix

• BookMyParty Software

• Wix (website hosting)

• Ascend by Wix (email delivery)

• Google Analytics

• Payment processing providers

• Wi-Fi service providers (where applicable)

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These processors handle personal data only under our instructions and in accordance with UK GDPR.

We may disclose personal data where required by law.

 

8. International Transfers

Personal data may be transferred outside the United Kingdom.

Where this occurs, appropriate safeguards are in place in accordance with UK GDPR.

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9. Data Retention

We retain personal data only for as long as necessary, including:

• Booking and financial records: up to 6 years

• Marketing data: until consent is withdrawn

• Enquiries: up to 24 months

• CCTV footage: retained for a limited period unless required for investigation

Personal data is securely deleted when no longer required.

 

10. Security

We implement appropriate technical and organisational measures to protect personal data, including secure systems, restricted access controls, and data protection procedures.

 

11. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on customers or website visitors.

 

12. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Withdraw consent at any time

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

ICO website: www.ico.org.uk

To exercise your rights, contact: marketing@headoverheelsplay.co.uk

 

13. Links to Other Websites

Our website may contain links to external websites. These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

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14. Changes to This Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website.

 

15. Contact Details

Play Latte Ltd
Unit 1A, Albany Trading Estate
Albany Road
Chorlton
Manchester
M21 0AZ

Email: marketing@headoverheelsplay.co.uk

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