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Head Over Heels Children's Indoor Play & Parties Manchester
Head Over Heels 2020


Privacy Notice and Cookies Policy

At Head Over Heels, we are committed to maintaining the trust and confidence of visitors to our website. We want you to know that we would never share your data with other companies and businesses for marketing purposes. In this Privacy Notice, we’ve provided information on when and why we collect your personal information, how we use it and what you should do if you have any concerns.


Types of Data We Collect and How We Use It


Mailing Lists

We offer our website users the opportunity to join our mailing list. As part of the registration process for our e-newsletter, we collect personal information. We use that information to tell you about special events, offers or exciting changes happening at Head Over Heels. We never rent or trade email lists with other organisations and businesses.


We use a third-party provider, Ascend by Wix, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Wix’s privacy notice (


You can unsubscribe to mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at


Online Party Bookings

If you book a party your data will be stored in our booking system BookmyParty Software. See BookmyParty Software Privacy Policy.


When you conduct a transaction on the book my party website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.


Please be assured that we do not share your personal details with any other company without your consent.


We do not store any Credit or debit card details. For party bookings, all information you provide to us is stored on secure servers of BookmyParty.

Any payment transactions will be encrypted using SSL technology.

Where We Store Your Personal Data

The website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.Any payment transactions will be encrypted using SSL technology.


Website Cookies

Head Over Heels uses Website Cookies to enhance your online experience and to improve our service to you. We have chosen the Cookies we use carefully and have taken steps to ensure that your privacy is protected and respected at all times. All Cookies are used in accordance with current UK and EU Cookie Law.


Wix uses cookies for many important reasons, such as:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site)

  • To monitor and analyse the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 


Types of Cookies

Cookies can be classified according to their type, duration and category.

Tell me more


  • First-party cookies: Cookies that Wix places on your site. 

  • Third-party cookies: Cookies that are placed and used by third parties. By default, Wix does not place this kind of cookies on Wix sites. 


  • Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.

  • Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behavior or user preferences for a specific site.


  • Strictly necessary cookies: These are the cookies that let your visitors browse through your site. They are also necessary for security reasons. 

  • Functional cookies: These cookies "remember" registered visitors/customers in order to improve their user experience. 


Take a look at the table below to see which cookies we use on our Wix website:

Wix Web cookies tables.jpg

Before we place any Cookies on your computer or device, you will be presented with a pop-up message requesting your consent to set those Cookies. However, you may, if you wish, deny consent to the placing of Cookies; although please be aware that certain features of the Website may not function fully or as intended.


Google Analytics

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.


For more on Cookies:


The following links explain how to access cookie settings in various browsers:

To opt out of being tracked by Google Analytics across all websites, visit this link:



We offer free Wi-fi to our guests in our venues. When you use Head Over Heels Wi-fi we may collect data about:


    a) your device;

    b) the volume of data which you use;

    c) the websites and applications which you access; and

    d) your usage by access time, frequency and location.

Links To Other Websites

Our site may, contain links to and from other websites, including social media. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these notices. Please check these notices carefully before you submit any personal data to these websites.


Third Parties

We won’t share your data with third parties except for the purpose of processing bookings and memberships.


Access To Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold at any time. Email your request to or write to us at Play Latte Ltd, Unit 1A, Albany Trading Estate, Albany Road, Chorlton, Manchester M21 0AZ


Changes to This Privacy Notice

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Any changes we may make to our Privacy Notice in the future will be posted on this page. This notice was reviewed in May 2019.



Questions regarding this Privacy Notice should be addressed to


For the purpose of this Privacy Notice the Data Controller is Cathy Dunlevy at Play Latte Ltd, Unit 1A, Albany Trading Estate, Albany Road, Chorlton, Manchester M21 0AZ

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