Frequently Asked Questions

We recommend booking online in advance to guarantee entry, as walk-ins are subject to availability, especially at busy times. We offer a range of session times from 1.5 to 2.5 hours, which can be booked throughout the day (every 15 minutes). Our busiest times are usually in the middle of the day, especially on the weekends and during the school holidays. Book tickets for Chorlton and Wilmslow (https://www.headoverheelsplay.co.uk/book-tickets-for-head-over-heels)

Head Over Heels is best suited for babies, toddlers, and children up to primary-school age, with different play areas designed for each stage. Children using the play equipment must be under 1.55m in height. Younger children (0–3 years) have a dedicated soft play, sensory and role play area designed for safe early exploration. Older children (4+ years) can enjoy larger soft play, active, and interactive areas designed for more independent play. There are also shared family spaces suitable for mixed-age visits, and adults can relax in comfortable seating areas with Wi-Fi and quality food while supervising their children.

You can choose a session length that suits your visit, between 1½, 2 and 2½ hours, and this includes all your time in the building, including play and eating in the café. If you’re planning to eat with us, we recommend choosing a longer 2.5 hour session for a more relaxed experience, and we also offer a Meal & Play Deal ticket option. If you’d like to extend your stay, a Stay Longer option is available and is calculated and payable on exit; however, it may not be available when we are very busy or fully booked — please ask at reception when you arrive. On school days only, session time is unlimited, so you’re welcome to stay and play all day for your admission charge. View session options and prices for our venues: Book Tickets to Head Over Heels Chorlton (https://www.headoverheelsplay.co.uk/book-tickets-chorlton) Book Tickets to Head Over Heels Wilmslow(https://www.headoverheelsplay.co.uk/book-tickets-wilmslow)

Yes — all adults enter as non-players and require a Non-Player ticket. Children over 1.55m are classed as Non Players. Non Players who are under 18 years old are not permitted in the play areas or in the toddler area, not even to supervise younger children.

Yes. We have dedicated, gated baby and toddler play areas with soft play, sensory, and role-play activities, designed for children aged 0–3 years to play safely and confidently at their own pace. Children must be supervised by an adult at all times. To keep this area calm and safe, access is limited to babies and toddlers only, in line with our Fair Play Policy. Older siblings and children aren’t able to enter or supervise in this space. We follow recognised indoor play safety guidelines and are proud to hold the RoSPA Play Quality GOLD Award. You can read more in our Fair Play Policy (https://www.headoverheelsplay.co.uk/fair-play-policy)

Yes — we have a family-friendly café that’s well known for its quality food, and many families choose to make it part of their visit. We’re proud to source ingredients locally from trusted suppliers, including W.H. Frost Butchers, and our fair-trade teas and coffees come from Worker Bee MCR, who donate a portion of their sales to local charities supporting the community. We also work with Belu Water, a carbon-neutral social enterprise that gives 100% of its profits to WaterAid. Our menus include a wide range of vegetarian, vegan, and halal options, and we offer gluten-free and dairy-free alternatives where possible. We’re always happy to help with special dietary requirements — just speak to the café team. The only outside food we allow is baby food. We have a microwave available and can warm bottles in hot water — please ask at the café counter for assistance. To keep the centre safe and enjoyable for everyone, picnics are not permitted, and only food and drink purchased at Head Over Heels may be consumed on the premises.

Yes — for safety reasons, children using the play equipment must be under 1.55 metres tall. Children over this height are very welcome to visit as non-players and enjoy the café and seating areas, but they’re not able to enter the play areas, including for supervision purposes. Safety is very important to us, and our Fair Play Policy follows recognised European indoor play safety guidelines. Read our Fair Play Policy (https://www.headoverheelsplay.co.uk/fair-play-policy)

Yes — we offer award-winning children’s parties for small or large celebrations, suitable for all ages, with themed party spaces, fun games and activities, exciting play, freshly prepared food, and a dedicated party host to help everything run smoothly for children and grown-ups alike. View children’s parties (https://www.headoverheelsplay.co.uk/partiesatheadoverheels)