faqs

For health and safety everyone must wear socks or tights in the play areas. Socks are available to buy at reception if you forget.

Friction burns hurt, so however hot the weather outside, we recommend bringing some extra clothes to cover up and protect arms and legs. We are air conditioned, so players can still have fun.

At weekends and during school holidays in the winter months we are usually busiest over lunch time especially on a rainy day and we would always recommend pre booking. If you want to avoid the crowds, early mornings and late afternoons are usually quieter, and afternoons on school days.

Picnics are not allowed. Only food and drink purchased at Head Over Heels can be consumed on the premises. The only exception is for baby food, and we have a microwave and can also warm bottles in hot water. Please ask at the cafe counter for help.

We offer unlimited play time on week days during school term time and reduced entry prices for children age 1 year and over. If you are planning to eat with us we also offer Meal and Play Deals that include a drink and any meal off the children's menu.