The safety and well-being of our team and our visitors will always be our top priority at Head Over Heels.
Our COVID 19 Policy is in place to ensure all our customers can enjoy our facilities in a safe and fun environment.
To make sure our safety measures work effectively, we ask all visitors to work with us to help us all keep COVID safe.
The safety of our customers and staff is always our top priority at Head Over Heels. Here's an insight into the standard and additional steps we are taking to guarantee that our centres continue to meet and exceed the highest standards of safety and hygiene.
As part of the everyday processes at our centres, we have a dedicated cleaning team who work after hours to sanitise the play frame and toddler areas using antibacterial commercial spray killing 99.9% of bacteria within 30 seconds. The antibacterial cleaner we use (C25) contains benzalkonium Chloride which inactivates influenza. Steam cleaning kills viruses which is why we steam clean all floors including carpet using Duplex 420 floor steam cleaner and sanitiser which is used in hospitals, care homes and schools. Toilet walls, surfaces and floors are all cleaned with a Duplex Jet Vac steam cleaner as well as chemicals to clean the toilets.
In response to all the information we currently have available to us in relation to COVID-19 (Coronavirus), we have taken the following additional steps to help protect the health and well-being of our team and customers. We are closely monitoring all government advice and putting the safety and well-being our customers and team at the forefront of all our decisions. We will revise this policy as soon as more information becomes available to us.
Tier 2 restrictions
Head Over Heels Wilmslow is in Tier 2. This new law means that "you must not socialise with anyone you do not live with or who is not in your support bubble in any indoor setting, whether at home or in a public place". so you can not meet friends here.
You can find out more about the Tier 2 restrictions HERE
Massively reduced visitor capacity
We have reduced our visitor numbers right down to around one third of our visitor capacity, to ensure safe social distancing
On-line pre-booked visits only
For us to operate with a reduced capacity in a safe and secure way, and to avoid any disappointment, all visitors will need to pre book on-line timed slots.
Temperature checks for staff and visitors
Visitors and staff will be require to take their own temperature on arrival with a non-contact infra-red thermometer. If you or anyone in your group are displaying signs of a high fever (37.8 degrees Celsius or greater) we can rearrange your visit for a future date.
The Government ruling regarding face coverings for indoor play centres is: "Adult customers and children aged 11 and over will be required to wear a face covering before entering and keep it on until they leave, except when eating or drinking at your table. Adults are also require to wear face masks when supervising their children in the play areas.
New seating layout
We have removed some tables and chairs and added screening to ensure that family groups are well separated.
Perspex screens at reception and cafe
Protecting both you and us
Hand sanitiser units
Visitors will be required to sanitise their hands before entry the centre and before entering the play areas. Hand sanitisers have been installed throughout the centre for customer use. Visitors will be required to sanitise their hands before entering the play areas.
Team members will be cleaning door handles and other touch points throughout the day. We routinely clean and sanitise the toilets. If there are any areas you would like us to particularly focus on, please speak to any member of the team.
Head over Heels Wilmslow is a well ventilated, airy space. Industrial fans form a balanced system of extract and supply of 100% fresh air, which work together with de-stratification fans to ensure the movement and circulation of fresh air throughout the building. Our café and party zone has 100% fresh air supplied through a system of ducts and ceiling diffusers to reach all areas. The ventilation systems provide several air changes per hour are left on overnight so the air changes are continual.
New cafe procedures
You can now order food and drinks from your table using your phone with our on line ordering system. Simply scan the QR code on the table, enter your table number, place your order and pay. We will deliver it straight to your table. Drinks and Snacks can still be ordered at the cafe counter. We are now cashless and will only be taking contact-less payments at the cafe counter. Wrapped cutlery and sauces will be handed to you when we bring your food to your table.
Loose items removed
We have closed off or removed all the balls from our ball pools. Our Toddler Village now has a new way of operating. You can find out more about our Toddler Village here.
Our play partnership with you
To make sure our safety measures work effectively, we ask all visitors to work with us to help us all keep covid-safe. The most important new ruling is that any children that cannot practise social distancing on their own must be accompanied by an adult at all times. This is very important to comply with new Government guidelines.