When is the best time to have a party?

During the weekends and holidays during the winter months are our busiest times, with 11am until 4:30pm being the busiest times during the day. Although there are no guarantees, early morning parties are usually the quietest.

However, weekdays during school term time the centre is generally quieter. So why not take advantage of our special discounted school day party packages and Celebration Meal's in the cafe.

What should my children wear on the equipment?

Both children and adults must be wearing socks whilst on the main playframe and toddler area. Arms and legs should be covered to reduce the risk of friction burns on the slides. Clothes with cords that could get caught in the play equipment should not be worn in the play area.

Children's and adult socks are usually available to purchase at reception if needed.

Are there any age restrictions?

Yes. The main playframe is designed for children aged 4 and over up to a maximum height of 1.55cm. Adults are allowed on the playframe for supervision purposes only if required.

Children in excess of the 1.55m height restriction are not allowed on the play frame even for supervisory purposes.

At quieter times, children aged under 4 may play on the main playframe with adult supervision at all times. The slides are not recommended for this age group.

The designated toddler area is strictly for 3's and under only with adult supervision at all times. Please note, older children are not permitted to supervise or play with younger children in the Toddler Area.

Where can I park?

There is a front Car: Packing on Commercial Avenue with disabled spaces and a larger rear Car Parking: (Off Earls Road). Weekends only: Overflow car park on Commercial Avenue with a Head Over Heels parking attendant. If you need to drop any items off for the party, a member of the Head Over Heels team can help. Please ask at Party Reception.

What is the best time to arrive

Plan to arrive aproximately 10 minutes before the party. Your party host can run through the guest list and itinerary, set up a tab if required, issue your locker key and show you to your table.

Do I need to bring anything for the party?

Gold Party - Camera Silver Party - Camera, Cake & Candles Bronze Party - Camera, Cake, Candles, Party bags You can order a personalised and customised Birthday Cake with us from award winning Cheshire baker Peter Herd. We do need 7 working days notice, so recommend you order as soon as possible.

Can I bring extra helium ballons and decorations?

We do not allow helium balloons in the centre as they can cause significant damage to our heating system. As the party booths are already themed, we do not allow any addiitonal decorations to be put up in the party booths for the banquet as it can damage our murals and wall decorations.

Can I bring my own entertainer for the party?

No, we don't allow outside entertainers to be brought in for parties. We can offer a visit from Eva the Diva, the Head Over Heels Mascot for an additional charge of £25. The Platinum, Gold, Silver, Build a Magical Creature and Ultimate School Day Parties do include 20-30 minutes of hosted games and entertainment as party of the package.

Do you have invites?

Yes we have a selection of high quality printed invitations to choose from. They are available to collect from reception. There are also electronic A4 single sided pdf versions available that are sent as an attachment to the party booking confirmation email. These can be printed at home.

Do you provide a Birthday Cake?

If you buy the Platinum or Gold Party Package, a personalised and customised cake from award winning Cheshire baker Peter Herd is included. If you choose any of the other party or celebration meal packages, you can add a themed and personalised cake for £55 as an extra to your party booking. We can also offer Unicorn and Dragon cakes starting from £85. Minimim 7 working days notice.

What age are the electric cars suitable for?

The Electric Cars are designed for children aged 3-12 years of age . Children aged under 3 MUST be accompanied by a responsible adult. Smaller children aged 5 and under may also be accompanied by a responsible adult if the child is too nervous to ride alone initially. The combined weight of both riders must not exceed 20 stone. Children must be supervised from the trackside at all times by a responsible adult. There is a charge of 1 token per 3 minute ride which can be purchased at the token machine or at reception.

If you purchase a GOLD Party Package. The children will receive a wristband which give them access to this ride.

What age are the bungee trampolines suitable for?

To use the Bungee Trampolines the minimum weight is 15kg and minimum age is 3. The attraction requires 3 tokens (for 3 minutes) which can be purchased at the token machine or at reception.

If you purchase a GOLD Party Package. The children will receive a wristband which give them access to this ride.

Why can't older children supervise younger children on the equipment?

Our safety policies require that a responsible adult 18+ must supervise younger children on the equipement and in the under 3's toddler area.

Can I set up a tab for my guests

Yes you can, and your party host will organise this for you at the beginning of your party. You can order drinks from the menu at the party reception. The tab is settled at the end of the party. We also offer our exclusive Adult Sharing Platter Menu which offers a selections of breakfast, cakes and savoury options suitable for sharing. Each platter caters for 8-10 adults. These can be ordered in advance or on the day. They are usually served after the children's banquet.

Can you cater for special dietary requirements?

Yes we can. We offer as standard, vegetarian and halal menus. We can also cater for wheat free and gluten free diets with prior notice. We can also offer a Kosher menu for an additional charge. If you have any concerns or would like to discuss your specific requirements, please call or email us as soon as possible. Or if it is one of your party guests, we are happy to speak to them directly.

Can I bring cakes from home for the adult guests?

As part of our health and safety requirements, we can not allow food that has not prepared or supplied by Head Over Heels to be consumed on the premises. All birthday cakes are taken away after the Celebration Ceremony and sliced and wrapped to go in the party bags at the end of the party. Any left over cake with be wrapped for you to take home. If you would like to offer your adult guests something to eat, we do offer a selection of cakes as party of our Adult Sharing Platter Menus, plus you can open a tab and order from the cafe menu.

Can I pay for extra children on the day?

Party numbers need to be confirmed in the week before the party when the final payment is made. If you would like to include extra party guests on the day, this is subject to availability and at the managers discretion.